Effective Date: February 13, 2026
These Terms and Conditions (“Terms”) form a legally binding agreement between you and UniPapers911. By accessing or using our website, services, or any related content at https://unipapers911.com, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must immediately cease using our services.
Definitions
For the purposes of these Terms, the following definitions apply:
- Agreement: These Terms, including any addenda, schedules, or amendments incorporated by reference.
- Firm: UniPapers911, including its employees, agents, and representatives, providing Services under these Terms.
- Customer / User: Any individual or entity accessing or using UniPapers911 services, including authorised representatives.
- Services: All coaching, academic guidance, feedback, and educational support provided by UniPapers911, directly or via our Experts.
- Expert: Any third-party academic professional, tutor, or specialist engaged by UniPapers911 to provide guidance or support.
- Fee: The total amount payable by the Customer in exchange for the Services, as set out in the Payment section.
- Confidential Information: Nonpublic, proprietary, or sensitive information shared by either Party, including Customer data and materials.
- Effective Date: The date on which a Customer accepts these Terms by using our Services.
- Party / Parties: Refers to either the Customer or UniPapers911 individually, or collectively.
Eligibility
By using UniPapers911 services, you confirm that you are at least 18 years of age and legally able to enter into a binding agreement. Minors (under 18) or individuals without legal capacity must not use our Services.
Consequences of Non-Compliance
Failure to comply with these Terms—including, but not limited to, misrepresenting your age, providing false or misleading information, or engaging in prohibited conduct—may result in one or more of the following actions, at UniPapers911’s sole discretion:
- Immediate suspension or deletion of your user profile and account;
- Termination of any ongoing services, consultations, or interactions with UniPapers911 experts;
- Denial of future access to UniPapers911’s website, resources, or services; and
- Pursuit of any other legal or equitable remedies available under applicable law.
By continuing to use our services, you acknowledge that UniPapers911 reserves the right to enforce these Terms fully and without notice, and that any action taken for non-compliance may occur without prior warning.
Our Services
The list of Services provided by the Firm includes but is not limited to:
- Tailored Guidance on Your Project
One-to-one coaching personalised to your topic, course requirements, and learning objectives. Sessions help you clarify ideas, organise your work, and make informed academic decisions, while you retain full ownership of your work. - Exam and Test Preparation
Targeted coaching to review key concepts, practise problem-solving, and build confidence before assessments. Strategies are aligned with Canadian curricula and institutional expectations to support effective preparation. - Detailed Revision and Editing
Comprehensive review of your drafts to improve clarity, structure, flow, and academic style without altering your original meaning or voice. Guidance helps you refine your work while maintaining your own authorship. - Dissertation Support Coaching
Ongoing support for larger research projects, including planning, methodology discussion, source evaluation, and organisational strategies. Designed to promote independent research and meet Canadian university standards. - Structured Feedback
Constructive, focused feedback on sections or full drafts, highlighting strengths, areas for improvement, and practical next steps. Encourages self-directed revision and helps develop academic skills for future projects.
All Services are intended solely to support the Customer’s individual academic or educational endeavors. The Customer may not use any Service for commercial gain, resale, institutional distribution, or any unauthorised purpose.
Privacy and Data Protection
The Firm is committed to safeguarding all personal information provided by the Customer. We implement reasonable administrative, technical, and physical safeguards to protect user data against unauthorised access, disclosure, alteration, or destruction.
All Customer information is collected, stored, and processed in accordance with the Firm’s Privacy Policy. By agreeing to these Terms, the Customer also agrees to the practices described in the Privacy Policy.
Intellectual Property Rights
All content, including but not limited to text, graphics, logos, images, audio clips, video, and designs (collectively, “Materials”) available on the Firm’s website is the sole property of the Firm or its licensors. These Materials are protected by Canadian and international copyright, trademark, and other intellectual property laws.
The Customer shall not, without the Firm’s prior written consent, redistribute, modify, publish, reproduce, transmit, display publicly, create derivative works from, or otherwise exploit any Materials for any purpose, whether commercial or non-commercial.
Unauthorised Use and Remedies
Any unauthorised use of Materials constitutes a material breach of these Terms and may result in:
- Immediate suspension or termination of the Customer’s access to the website and Services;
- Injunctive relief or other equitable remedies to prevent further unauthorised use; and
- Liability for damages, including but not limited to statutory damages, actual damages, and attorneys’ fees, as permitted by law.
Reservation of Rights
All rights not expressly granted in these Terms are reserved by the Firm. Nothing in these Terms shall be construed as transferring any ownership interest in the Materials to the Customer.
Pricing and Payment Terms
Service Pricing Structure
All Services provided by the Firm are billed on an hourly basis, calculated according to the actual time an Expert dedicates to delivering the requested Service. The base rate may vary depending on the complexity of the Service, the expertise level required, and the urgency of the request.
The quoted price is comprehensive and includes a nine percent (9%) platform fee, which covers the Firm’s facilitation, quality assurance, payment processing, and administrative services. No additional platform fees, service charges, or hidden costs will be added beyond the quoted price.
Price Determination and Quotation
Prior to commencement of any Service, the Firm will provide the Customer with an estimated time requirement and corresponding cost quotation based on the scope of work described in the Service request.
Payment Requirements
Payment for Services must be made in full and in advance before any Expert commences work on the Customer’s request. The Firm accepts payment via major credit cards, debit cards, PayPal, and other secure payment methods as may be designated on the website from time to time.
All payments are processed in Canadian Dollars (CAD). Customers using payment methods denominated in other currencies are responsible for any currency conversion fees or foreign transaction charges imposed by their financial institution or payment provider.
Service Commencement
Services will not commence until payment has been received, verified, and cleared by the Firm’s payment processing systems.
The Customer acknowledges that any delay in payment processing may result in a corresponding delay in the assignment of an Expert and the commencement of Services.
Pricing Changes
The Firm reserves the right to modify its pricing structure, including the base hourly rate and platform fee percentage, at any time without prior notice. However, any pricing changes will apply only to new Service requests placed after the effective date of the change. Customers with active Services or pending quotations at the time of a price change will be charged according to the pricing in effect when their Service request was originally submitted and accepted.
Refunds and Cancellations
A Customer may request a full refund under the following circumstances, provided the request is submitted within the Refund Period defined below:
- Order cancellation: the customer cancels the service request before an expert begins substantive work.
- Duplicate payment: the customer is charged more than once for the same service.
- Expert non-assignment: an expert is not assigned within the agreed-upon timeframe.
- Service delay: an expert fails to commence collaboration within the mutually agreed period.
Refund requests must be submitted in writing within twelve (12) days of the original payment date. Any request made after this twelve-day period will be declined.
Refund requests will be declined if any of the following conditions apply:
- The request is submitted after the twelve-day Refund Period.
- An Expert has already performed substantial work or provided significant assistance.
- The Customer has breached these Terms.
- The Customer’s request does not fall within the scenarios listed in Section 6.1.
Approved refunds will be processed to the original payment method within ten (10) business days of approval. In cases where partial Service has been provided prior to a cancellation request, the Firm may issue a prorated refund or a credit toward future Services at its sole discretion. Duplicate payments confirmed by the Firm will be refunded in full without deduction.
Upon issuance of a full refund, the Customer’s right to access any related Service will terminate immediately. A partial refund does not relieve the Customer of any obligations for Services already rendered.
Limitation of Liability
To the fullest extent permitted by applicable law, the Firm, its affiliates, officers, directors, employees, and agents (collectively, “Released Parties”) shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of the website, Services, or any reliance on Services, even if the Released Parties have been advised of the possibility of such damages.
The Customer is solely responsible for any misuse of Services or breach of these Terms. In cases of misuse, such as redistributing or using Services for unauthorised purposes, the Customer assumes full liability for resulting damages, losses, or other consequences.
Nothing in this section shall limit liability for death or personal injury caused by the Released Parties’ gross negligence or willful misconduct, or any other liability that cannot be excluded under applicable law. Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in such jurisdictions, the Released Parties’ liability is limited to the greatest extent permitted by law.
External Links
The Firm provides links to third-party websites solely for the Customer’s convenience. Such links do not imply endorsement, control, or verification of the content, products, or services offered on those sites.
The Firm is not responsible for the accuracy, legality, or any other aspect of content available on linked third-party websites. The Customer acknowledges that any access to, or use of, external sites is at their own risk, and the Firm disclaims all liability for any damage, loss, or consequence arising from such access or use.
Modifications to Terms
The Firm reserves the right to revise or amend these Terms at any time, at its sole discretion. Updated Terms will be posted on this page and become effective immediately upon posting. It is the Customer’s responsibility to review the Terms periodically for changes. Continued use of the website or Services after any modification constitutes the Customer’s acceptance of the revised Terms.
Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please email us at [email protected]. We strive to respond to all inquiries within two (2) business days.